At ALS Transportation Service, discretion is as much a part of our business as getting our customers from point A to point B on-time, safely, and comfortably. We value our customer's privacy and recognize the trust our customers place with us. ALS Transportation Service is committed to protecting your personal data and adheres to the highest ethical standards in processing that data.
This policy is intended to inform you of what information ALS Transportation Service collects from its customers, what it does with that data, and what ALS Transportation Service does to ensure that your personal data is kept confidential and safe. ALS Transportation Service may change this policy from time to time without prior notice. Any changes will appear on this page. Please check the policy periodically for any changes.
What personal data does ALS Transportation Service collect about me and why?
ALS Transportation Service collects only the personal data it needs to ensure that we can accurately provide the rides our customers ask for. ALS Transportation Service also collects personal data that will make the reservation process more efficient.
ALS Transportation Service saves personal data, such as your name, addresses, phone numbers, email address, and credit card information in your personal internet profile. This data is used to make your use of our Online Services more efficient.
Credit card information is also used to provide you with Online Receipts. As your credit card number is unique to you or your family, it is a way for us to ensure that nobody but you sees your personal information without asking for even more personal information such as a social security number.
How does ALS Transportation Service use my personal data?
ALS Transportation Service uses the personal data in our customer profiles, including histories of past rides, to make the reservation request process as efficient as possible. Rather than ask our customers to repeat this information every time they call, we have it at our finger tips ready for use.
The most important, and sometimes most sensitive, personal data that is stored in our systems are your addresses, ride dates and times, and credit card information. This data is required by ALS Transportation Service to perform the rides and charge our customers.
ALS Transportation Service will occasionally use past ride information (in aggregate with other customers) to analyze average trip lengths and other information to help us optimize our business methods. ALS Transportation Service never uses a specific customer's information for such purposes.
Does ALS Transportation Service share my personal data with anyone?
ALS Transportation Service shares our customer's personal information with our ALS Transportation Service Connection Affiliates and other vendors or service providers if the reservation will be performed by them. However, in such cases, only the information required to complete the ride is shared. Credit card information is not shared. ALS Transportation Service may provide personal data to regulatory authorities and law enforcement officials in accordance with applicable law.
Is my personal data safe in the ALS Transportation Service Online Services?
ALS Transportation Service uses the industry standard encryption technology, SSL, to ensure that the data passed between our customers' browsers and our web site is safe and secure. All data is stored in databases that can only be accessed by authorized personnel.
How do I change my personal data?
Our customers may change their internet profile information at any time via our Customer Online Services. Our Central Reservation system profiles can be changed by called a Customer Service Representative at 800-672-7676.