ACCESS LIMOUSINE SERVICE 

Billing 

Rides are billed to the customer's credit card or corporate account numbers. ACCESS LIMOUSINE SERVICE accepts the following cards:
        American Express
        Diners Club
        Discover Card
        MasterCard
        Visa

• ACCESS LIMOUSINE SERVICE drivers do not accept gratuities. A 20% service fee that is calculated on the base fare, stop time, wait time, and any holiday surcharges will be added and itemized on the customer's billing statement.
• The following additional charges will be itemized on the customer's billing statement when applicable:
          Two-way tolls
          Airport and Regulatory Fees
          Fuel Surcharge
          Cell Phone
• Certain trips may require an additional fee for meals and/or overnight accommodations for the driver.
• Applicable taxes will be charged as required.
• All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made.
• All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.
• Due to fluctuation in currency exchange rates, all US dollar equivalents of international rates may vary.

Sedan Rates

• ACCESS LIMOUSINE SERVICE has standardized point-to-point rates that provide flat rate pricing for travel to and from most major cities and airports.
• Sedan rates for travel between locations in which a point-to-point rate does not exist will be billed at the prevailing ACCESS LIMOUSINE SERVICE hourly rate. Customers are billed from the time the vehicle leaves the ACCESS LIMOUSINE SERVICE facility until the time it returns to the ACCESS LIMOUSINE SERVICE facility, with 1.5 hour minimum.
• All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle.
• Fractions of an hour are rounded to next half-hour.

Wait Time / Stop Time

• For all point-to-point reservations, wait time will be charged at $7.00 per five (5) minute increment once the grace period has elapsed. Grace period is defined as five (5) minutes beyond the scheduled pick up time.
• ACCESS LIMOUSINE SERVICE is able to monitor all commercial flights, therefore, wait time is not charged for any passenger arriving on a commercial airline.
• ACCESS LIMOUSINE SERVICE does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 5 minutes.
• ACCESS LIMOUSINE SERVICE does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 5 minutes.
• Passenger requested stops on route during a point-to-point reservation will be charged at $7.00 per five (5) minute increment.
• Passenger requested stops off route for point-to-point reservations, charges will revert to the prevailing ACCESS LIMOUSINE SERVICE hourly rate.

Cancellation and No Show Fees

• Cancellation of sedans within one 48 hours of scheduled pick-up will result in a full charge equal to the base fare price of the trip plus the 18% service fee.
• A 'no show' fee equal to the base fare price of the trip plus 18% service fee plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location.
• To avoid a 'no show' fee call 1-800-672-7676 if you cannot locate your sedan.
• Cancellation of motorcoaches with less than 14 days notice will be charged the vehicle hourly minimum.
• Cancellation of vans/minibuses with less than 14 days notice will be charged the vehicle hourly minimum.
• Cancellation of limousines with less than 14 days notice will be charged the vehicle hourly minimum.
• Cancellation of coordinators with less than 14 days notice will be charged at the full rate.

Holidays

• A 25% U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on:
          New Year's Day
          Memorial Day
          Fourth of July
          Labor Day
          Thanksgiving Day
          Christmas Day
• Holiday surcharges also apply to additional holidays in locations outside of the United States.

Events Services (Limousines, Vans, Minibuses, Motorcoaches)

• All Event Services vehicle types will be billed at the prevailing ACCESS LIMOUSINE SERVICE hourly rate.
• Customers are billed from the time personnel and/or vehicles leave the ACCESS LIMOUSINE SERVICE facility until the time it returns to the ACCESS LIMOUSINE SERVICE facility.
• All Reservations that are billed on an hourly basis, will be billed a minimum of thirty minutes travel time each way plus the time the passenger is in the vehicle.
• Fractions of an hour are rounded to next half-hour.

City-To-City Fares

• Roundtrips include up to four hours of wait time and must be completed within the same calendar day.
• Wait time over four hours will be charged at the prevailing ACCESS LIMOUSINE SERVICE hourly rate.

Other

• ACCESS LIMOUSINE SERVICE shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.
• ACCESS LIMOUSINE SERVICE assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.